Frequently Asked Questions

Please feel free to send us a message on the Contact Us page if you can’t find the answer below.

Which payment methods are accepted on SendGifts.co.za?
We accept SnapScan – a secure payment method for Visa and MasterCard payments via your cellphone – and bank deposits via an EFT payment. (Please note that products will only be shipped once the funds reflect in our bank account.)
What exactly happens after ordering?
We try to keep you up to date at every step of the process, with e-mail notifications. After you’ve placed an order and we’ve confirmed payment, we neatly package your gift and hand it over to our courier provider; we’ll also provide you with a tracking number.
What are the delivery charges?
We charge a flat fee of R70 for nationwide delivery – from Johannesburg, Cape Town, Durban and all areas in between.
How long will delivery take?
We ship all order the day after receiving confirmation of payment and will provide you with a tracking number. Since we outsource this function, we cannot guarantee delivery time, however, our provider endeavours to deliver all parcels within 2 – 3 business days in all major cities and 3 – 5 business days for outlying areas.
What is your return policy?
We’ll gladly refund any item (other than consumables) in its original condition within 7 days. However, please note that return shipping for any items will be at your own expense.
How secure is shopping on Send Gifts? Is my data protected?
Your connection to SendGifts.co.za is securely encrypted (look for the lock at the top of the page) and we don’t process or store and credit card/payment information on our website. Please read our privacy policy on how we treat your data.